Built for provide you with the knowledge you need to complete the test to become a personal licence holder. Covers all the major topics relating to UK licencing law, responsibilities and penalties for breaching these. You'll also looks in detail at the issue of age verification including an interactive element to support learning in this area. Approvals: CPD & Laser awards | Duration: 90 mins
This training covers the commitments that should be laid out in your company's anti-harassment and bullying policy so as to comply with UK law. It explains the differences between harassment and bullying, the steps that can be taken if either of these occur in or out of work, and some case studies to illustrate the points covered throughout The training. Approvals: CPD | Duration: 32 mins
This training examines bribery and the legislation, measures and procedures that can uncover, control and reduce the impact of this criminal activity. This information is broken down into the following sections; Why corruption and bribery occur, The UK Bribery Act, Anti-bribery policies, anti-bribery management systems and how to deal with bribery in the workplace. Approvals: CPD | Duration: 50 mins
This training explains what money laundering is, why criminals use it and the risks it creates for businesses. You’ll get a clear overview of UK legal requirements, red flags to watch for, and how to build proportionate checks, reporting routes and staff training so your organisation can spot, stop and evidence Anti-Money Laundering controls. Suitable for finance, HR and operational managers too. Approvals: CPD | Duration: 50 mins
The training will start by identifying the three main categories of reversing accidents and the crucial role of the banksman. You'll learn about the role of management in preventing these types of accidents particularly using Safe systems of work and PPE. You'll get an overview of legislation that applies to banksman activities and also the rules that apply to drivers so they can work safely together. Finally The training covers vehicle safety checks and the hand signals used by banksmen. Approvals: CPD | Duration: 40 mins
Unlock AI's full potential in our hands-on ChatGPT Masterclass. This virtual course covers how ChatGPT works, how to write effective prompts, and explores advanced tools like API integration and workflow automation. Apply what you learn by building your own ChatGPT-powered solution in a guided capstone project. You'll also explore best practices for ethical AI use. Perfect for anyone ready to make ChatGPT part of their everyday process. Duration: 480 mins
This training looks at what workplace conflict actually is, why it starts and the damage it can do to teams, customers and productivity. It explores common triggers, poor communication, unclear roles, change, personality clashes, and shows you practical ways to manage and resolve issues early, fairly and confidently, whether you’re a manager or team lead. Approvals: Institute of Hospitality, IIRSM & CPD | Duration: 45 mins
Customer service is the act of taking care of the customer's needs by providing and delivering professional, helpful, high quality service and assistance before, during, and after the customer's requirements are met. This training will start by making it very clear exactly what we mean by customer service, and why it's so vital and then go into detail about some of the ways you can improve the customer service provided by your organisation. Approvals: CPD | Duration: 75 mins
Employees, managers and directors should all have a good understanding of the threat posed by cyber-attacks and the importance of guarding against data breaches. This short course will explain why cyber attacks and data breaches happen and provide practical advice on how to set up effective defences. Approvals: CPD & IIRSM | Duration: 25 mins
Employees, managers and directors should all have a good understanding of the threat posed by cyber-attacks and the importance of guarding against data breaches.This short course will explain why cyber attacks and data breaches happen and provide practical advice on how to set up effective defences. Duration: 15 mins
This training shows how good employee relations boost engagement, retention and performance. It covers building trust in management through clear vision, two-way communication and strong teams, the value of a visible HR function, using contracts and handbooks well, running fair performance management, and handling complaints or negativity quickly and confidently. Approvals: CPD & IIRSM | Duration: 45 mins
This training will start by explaining in detail what team working is and cover some of the basic principles for putting together a group of people who will work well together. It then goes on to cover conflict within teams, explaining some of the reasons conflict occurs and some strategies for managing conflict. It finishes off by exploring some of the different styles of management behaviour and how to develop a resilient team. Approvals: CPD, IIRSM & ILM | Duration: 30 mins
The aims of the disciplinary procedure are to provide a framework within which managers can work with employees to maintain satisfactory standards of conduct and to encourage improvement when necessary. This training covers the aims of the disciplinary procedure, penalties including investigations, allegations and suspensions, procedures for carrying out hearings, and appeals. Approvals: CPD | Duration: 45 mins
Built for provide you with the information you needed to understand and spot the signs of drug and alcohol misuse. Covers the legal and social implications for the individual and for your company if you find out an employee is misusing drugs. This training discusses the law, different types of drugs, and policies that can be put in place to protect yourself, your business and your employees. Approvals: CPD, IIRSM & Institute of Hospitality | Duration: 80 mins
This training explains what delegation really is and why it matters for managers. You’ll learn how to pick the right tasks to hand over, choose the best person, brief clearly and set checkpoints so work still gets done to standard. It also tackles common blockers, “it’s quicker if I do it”, and shows how good delegation develops the team as well as freeing your time. Approvals: CPD | Duration: 110 mins
This training introduces the big environmental issues businesses need to understand, then shows how an environmental management approach can tackle them. You’ll learn key terms, impacts, climate change, and the legal and moral responsibilities on organisations and individuals. It also covers practical controls for waste, water and oil storage to reduce risk. Approvals: CPD | Duration: 60 mins
This training explains what we mean by equality and what we mean by diversity, and how the two work together in a modern workplace. It shows how unfair treatment and discrimination can creep in, sometimes unintentionally, and how to spot, challenge and prevent it. You’ll also see where the law fits in and what managers and employees are each responsible for. Approvals: CPD | Duration: 70 mins
This tutor-led online course explores the ethical questions that come with using AI in real organisations. You’ll get a grounding in AI ethics, work through real case studies, and learn how to spot bias, privacy and accountability risks before they land on your desk. You’ll finish with practical steps and tools to help shape, review and deploy AI in an ethical, defensible way. Duration: 120 mins
This micro-course shows you how to use Facebook ads properly, not just boost a post. It walks through planning a campaign, building the creative, choosing the audience and setting a realistic spend. You’ll then learn how to test and track performance and read the key metrics so you can improve results next time. Ideal for marketers and small teams who need fast wins. Duration: 10 mins
This Facebook for Business training shows you how to use Facebook as a proper business channel. Set up and optimise your page, create content people actually engage with, and understand when to use paid ads. Finish by learning how to test, track and measure campaigns so you can repeat what works and stop what doesn’t, even on small budgets and busy teams. Ideal for SMEs. Duration: 30 mins
This training is for staff stepping up into supervisor or front line manager roles. It explains what the role is actually accountable for, how to balance people, performance and safety, and what good day-to-day leadership looks like. You’ll cover common transition challenges, how to give direction, and simple tools for problem-solving and resolving conflict in your team. Duration: 50 mins
This training explains how Instagram grew into a powerful sales and brand channel, so you know why it matters for business. You’ll learn how to set up your account properly, switch to and optimise a Business Profile, and get the basics right on bio, imagery and posting so your content looks credible and is easier for customers to find. Duration: 40 mins
This micro-course shows you how to turn Instagram from “nice pictures” into a simple marketing channel. You’ll learn how to define your audience, post with a purpose, and keep a consistent look and tone. We’ll also cover using hashtags properly to boost reach and discoverability, so more of the right people see your content. Ideal for small teams. Duration: 10 mins
This training gives frontline staff a plain-English overview of GDPR so they know what to do with personal data. It explains key roles, what counts as personal/special category data, and the lawful bases for processing. You’ll learn the core principles, individuals’ rights, why your privacy policy matters, and what to do if a data breach happens, including how to report it. Approvals: CPD | Duration: 60 mins
The training starts by explaining what AI is, along with a brief description of its history. It explores the different types of AI, key concepts in the field, and how AI is being applied in real life across various sectors. The training works through the entire AI development process, starting from the definition of the problem through to the deployment of the solution. This is then followed by a look at the various tools and technologies that power AI development. Next, Covers the ethical implications and considerations in the field, and finishes by looking into the potential future of AI. Approvals: CPD | Duration: 30 mins
This short course provides you with an introduction to AI. The training starts by explaining what is meant by AI prompt engineering and its purpose, showcasing its value and importance across various sectors. It then looks at how AI has evolved over time. After that, Covers the four key components which, when used together, create effective AI prompts and then The training smoothly moves on to the area of prompt optimisation. Next, The training turns to the importance of prompt evaluation and then concludes with a look at emerging and future trends and technologies in the field. Approvals: CPD | Duration: 45 mins
This training will introduce the concept of emotional intelligence and look at how you can use it in effective and meaningful ways. You'll examine the difference between emotional intelligence and IQ and dispel some of the myths surrounding emotional intelligence. It contains a section on the advantages and disadvantages of using emotional intelligence and considers the biological purpose for emotions and how best to manage them. Approvals: CPD & IIRSM | Duration: 50 mins
This short course provides you with an introduction to generative AI. It starts by explaining what Generative AI is and why it's so impactful in today's world. Covers the history and evolution and also the innovations through time of AI. The training looks at different models and touches on how it can generate new content with some real life examples. Finally we take a look at how the future could be impacted by AI and the technology surrounding it. Approvals: CPD | Duration: 35 mins
A leader doesn't necessarily have to be a 'manager', but it's difficult to see how a manager could be truly effective without having at least some leadership skills. This training will introduce you to some of the important techniques and theories that can help you to improve your leadership skills and be more effective in your role. Approvals: CPD & ILM | Duration: 90 mins
Built for anyone that works on licensed premises and gives them an overview of key topics relating to UK licensing law, responsibilities and penalties for breaching these. You'll also looks in detail at the issue of age verification including an interactive element to support learning in this area. Approvals: CPD | Duration: 60 mins
LinkedIn is a very valuable tool to find the key decision makers within certain companies. It's used for finding the best point of contact, gaining familiarity with their background before a call or sales pitch and a lot more. Find out how it can be used to enhance your business. Approvals: CPD | Duration: 45 mins
Join our live, tutor-led machine learning training and get the foundations without the waffle. We’ll cover the core steps, preparing data, choosing algorithms and evaluating models, then you’ll build a simple ML model with step-by-step guidance. You can ask questions as you go, get feedback from the instructor, and leave knowing how to start applying ML in your own work. Duration: 240 mins
This training explains why well-run meetings matter, then shows you how to plan, chair and follow up so they actually achieve something. You’ll learn what to include in an agenda, how to keep people on track, and simple tactics for handling latecomers, talkers or conflict. It finishes with decision-making methods and tips for reviewing meetings so they keep improving. Approvals: CPD | Duration: 60 mins
This training explains the key elements, procedures and activities involved in successful Occupational Health and Safety Management in the workplace. The training show how professional Occupational Health and Safety Management benefits individuals and organisations. Approvals: CPD | Duration: 90 mins
This training will help you to understand the different types of absence and Identify ways of measuring absence. Covers why you should complete return-to-work forms and how to conduct effective return-to-work meetings. The training finishes off by explaining the formal processes involved in managing absence and how to apply appropriate policies. Approvals: CPD | Duration: 30 mins
Whether you're starting from scratch or brushing up on the basics, This training is your first step into the world of data. Microsoft Excel is still the #1 tool used by professionals across industries - and knowing how to use it well can give you a major edge. By the end of This training, you'll confidently navigate spreadsheets, organise and analyse data, and apply foundational tools used in data-driven decision making. No fluff, just practical Excel skills you can use right away. Duration: 360 mins
Excel is more than rows and columns - it's a powerhouse for data analysis and smarter decisions. If you know the basics and want to level up, this Intermediate Excel course is your next step. In this hands-on virtual training, you'll learn tools to clean data, build visualisations, and boost efficiency. Perfect for professionals, students, and entrepreneurs, This training gives you practical skills to turn spreadsheets into insights and make Excel work for you. Duration: 360 mins
Join our 1-day virtual class to take your Excel skills to the next level with expert-led, hands-on training. Go beyond the basics to automate tasks, visualise data like a pro, and build interactive dashboards. Taught by experienced Excel professionals, This training is packed with tools you can apply immediately - whether you're managing budgets, tracking KPIs, or delivering high-impact reports. Duration: 360 mins
This training covers the main aspects and concerns over modern slavery, particularly in the UK. It goes into the movement, harbouring and recruitment of adults and children with example case studies. You'll discover who's vulnerable to human trafficking and the subject will be discussed from a victim's perspective top show the devastation that can occur from such an act. Finally You'll be shown contacts and charities that can help if support is needed. Approvals: CPD | Duration: 40 mins
This training covers the basics of what constitutes a negotiation, the key stages of a negotiation, skills you can apply to your negotiations and some practical advice so you can bring all of this together and become a more effective negotiator. Approvals: CPD | Duration: 46 mins
This training aims to help you write effective objectives that deliver results. Covers the importance of goals and objectives and why we need them, the barriers to you achieving your objectives and how to overcome them, what SMART objectives are and how to write and identify them and concludes with some tips for successful objective setting. Approvals: CPD | Duration: 30 mins
Interviews are two-way processes, where the employer and the interviewee can both decide if they are a good fit. This short course will provide you with some useful tips for how to prepare for an interview including preparing answers to common questions. Approvals: CPD | Duration: 20 mins
Giving a successful presentation can be one of the hardest parts of many people's jobs. This training covers the common mistakes people make when preparing for and giving a presentation so you can avoid these, as well as going over good practice and providing some practical advice that you can put to good use the next time you have a big presentation to make. Approvals: CPD | Duration: 55 mins
This training covers some of the different ways of communication, how to identify barriers to communication and how to reduce these, making sure the person you are communicating with understands what you are communicating, how to get help with communication issues and much more. Approvals: CPD | Duration: 75 mins
This training covers a range of problems that occur in the workplace- and how they can be recognised, controlled and solved. You'll learn about the three main areas in which problems occur and how personalities can clash because of poor communication and differences of opinion. There will be information on how issues can be solved in a professional manner and finally discuss arbitration, negotiation and compromise which can bring resolution to the workplace making it a better environment for everyone. Approvals: CPD | Duration: 30 mins
The effective management of projects is an essential skill in many workplaces. Correct control of stages and different aspects of projects helps to increase the chances of projects being successful. This training covers the basic principles of project management and covers some of the tools and techniques you can employ to improve your project management skills. Approvals: CPD | Duration: 90 mins
The training starts with the basic rules for sales people. Covers cold calling, how to deal with gatekeepers and takes you through a typical face-to-face meeting. It then discusses how you can sell by stressing the results prospects can expect if they buy, and how best to play to their emotions. It then finishes off by covering negotiations and how to avoid them and includes some methods for closing a sale. Approvals: CPD | Duration: 120 mins
This training focuses on the anchor point of your digital marketing strategy which is your website or micro-site. Here we'll explore search engine optimisation 'SEO' and how you can use this to drive traffic to your website. Approvals: CPD | Duration: 80 mins
This training will start by defining sexual harassment and explaining how protection comes from both employment law and criminal law. You'll see from workplace statistics how widespread and serious the problem is, and how the management response to concerns raised is often poor or non-existent. You'll also addresses how allegations should be handled, explains the importance of having clear and robust policies and the role line managers tend to take when it comes to dealing with these situations. Approvals: CPD | Duration: 55 mins
This training shows you how to set goals people can actually deliver. You’ll learn what SMART objectives are (Specific, Measurable, Achievable, Relevant and Time-bound), how to spot when a goal isn’t SMART, and how to rewrite it so it’s clear, realistic and easy to track. Great for managers, HR and anyone who needs better performance conversations. Duration: 15 mins
This online course examines the main social media platforms and their use as marketing tools. It discusses the popular platforms Facebook, Instagram, X (formerly Twitter) and LinkedIn. The training dives into the main business benefits and gives you insight into how you can get started with how to choose the right platform for you and how to get started with it. You'll get information on how to run a marketing campaign, promote your company successfully and learn the best way to handle any negative feedback. Approvals: CPD | Duration: 50 mins
Stress is a real problem for both organisations and their employees. It accounts for a significant proportion of work related illness each year. Being aware of the signs of stress, some of the triggers and how to manage them can make a real difference to your wellbeing and that of people around you. This training will cover an introduction to stress and why it's a problem, some of the causes of stress and some ways to minimise the risk of stress. Approvals: CPD & IIRSM | Duration: 30 mins
Unlock the power of AI to streamline your daily tasks and workflows with our hands-on, tutor-led training course. Designed for professionals with a basic understanding of automation concepts, this intermediate-level course dives into real-world applications of AI-powered automation tools. Through practical examples and expert guidance, you'll learn how to assess, design, and implement effective automation strategies to maximise efficiency and ROI. Duration: 240 mins
This short course explains what a team is and discusses how You'll grow and develop over time. It talks about team members and behaviours that You'll see within a team and You'll also then goes onto explain about the 5 stages of the Tuckman theory on group development. Finally it touches on leadership. Duration: 12 mins
In any organisation, the traditional model of strict command and control wastes a significant amount of time and money. Mutual trust, employee motivation and readiness to perform can easily be undermined. Performance management, on the other hand, offers a different, much more effective approach. In formal terms, performance management involves the achievement of performance targets through the effective management of people and the environment in which they operate. It's about setting achievable goals for the organisation and targets for individuals and teams. Approvals: CPD | Duration: 55 mins
This training will give you an overview on the history of TikTok, its user demographics and the three business benefits offered by the platform. It explains how to create a business account post short videos and how you can optimise your profile. It discusses the importance of TikTok advertising campaigns and strategies. Finally The training shows you how analytics can monitor the success of your advertising and insights into effective future campaigns. Duration: 19 mins
More often than not, the people who excel in their job, or are high achievers manage their time effectively, in a way that makes them work in a more efficient manner. This training has been designed to ensure you have the techniques to improve your efficiency, output and ability to function more effectively - whether in your ordinary day or when deadlines loom and the pressure is building. Approvals: CPD | Duration: 105 mins
Twitter is a social media platform that is used by a wide range of people, from celebrities, who use it to communicate with their fans to companies and brands who can use it to engage their customers and attract new ones. This courses will look in detail at the use of Twitter as part of your marketing activity. Approvals: CPD | Duration: 55 mins
The training will start by looking at the way standards are set, monitored and regulated for social care organisations and workers throughout the UK. It then goes on to cover the codes of practice and legislation, reflecting on your work to ensure continued improvement, communication, feedback and much more. Approvals: CPD | Duration: 35 mins
