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Principles of Communication — Online Training Course

When working in the adult social care sector, communicating is essential to develop your understanding of a service user's needs, so you can provide them with the support they require. If the information exchanged is inaccurate or misleading, mistakes can be made which can result in ineffective care and a negative view of the service. Professionals will form many different relationships in their work. Some will be formal and others more informal. Whoever you are communicating with and whatever the method you use it is essential that you make sure your communication is appropriate and effective. This course covers some of the different ways of communication, how to identify barriers to communication and how to reduce these, making sure the person you are communicating with understands what you are communicating, how to get help with communication issues and much more.

Principles of Communication

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  • CPD Approved

  • 100% online — study at your own pace, on any device

  • Duration: approximately 75 minutes

  • Delivered via our trusted eLearning partner, VideoTile Learning

  • 7 interactive modules with end-of-module assessments

  • Certificate issued on successful completion

  • Instant access — start your training today

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Principles of Communication

  • CPD Approved

  • Study Method — 100% Online

  • Duration — 75 minutes

  • Certificate on Completion

What You Will Learn

This course covers the following topics:

Course Modules

This course is made up of 7 modules:

  • Reasons People Communicate

  • Ways of Communicating

  • Identifying Communication Barriers

  • Reducing Communication Barriers

  • Checking Understanding

  • Getting Help With Communication Issues

  • Confidentiality

Assessment: Each module ends with a multiple-choice assessment. You must achieve a pass mark of 70% to progress to the next module.

Certification: On successful completion, you will receive a certificate confirming your achievement.

How long does the Principles of Communication course take?

The course takes approximately 75 minutes to complete. It is entirely self-paced, so you can fit it around your work schedule.

Is this course fully online?

Yes. The course is 100% online and can be accessed on any device with an internet connection. There is no need for classroom attendance.

What certificate will I receive?

On successful completion of the Principles of Communication course, you will receive a downloadable certificate that you can share with your employer as evidence of training.

What is the pass mark?

Each module has a 70% pass mark which must be achieved before progressing to the next module.

Who is this course for?

This course is suitable for anyone working in health and social care settings, including care workers, support staff, and managers responsible for care delivery

Can I buy this course for my team?

Yes. We offer group enrolments and volume discounts for teams of five or more. Contact us at info@yorkgreen.uk or book a call to discuss your training needs.

What are the technical requirements?

The course is browser-based — no software installation needed. You will need an up-to-date web browser, a stable internet connection (3Mb+), and 1GB+ RAM.

+ Ready to Get Started?

  • Invest in your team's competence with the Principles of Communication course. Enrol online today and start immediately, or speak to York Green to discuss group bookings, learning packages, or how this course fits alongside your wider training programme.
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