Problem Solving in a Workplace — Online Training Course
This course covers a range of problems that occur in the workplace - and how they can be recognised, controlled and solved. You'll learn about the three main areas in which problems can occur - people tasks and resources. Problems with people can include personality clashes, dangerous, offensive or illegal behaviour, poor communication and differences of opinion. You'll learn about the Equality Act 2010 and how it applies to discrimination. There'll be coverage of time-wasting - due to individual actions and poorly organised work systems - and how to ensure time at work is spent productively. It'll also cover problems with resources, such as a lack of raw materials or equipment. You'll discover the ways problems can be solved by the actions of managers, employees and outside organisations. Finally, we'll investigate the use of arbitration, negotiation, compromise, conciliation and mediation to resolve conflicts - and the many benefits these resolutions can bring to the workplace.
Problem Solving in a Workplace
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CPD Approved
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100% online — study at your own pace, on any device
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Duration: approximately 30 minutes
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Delivered via our trusted eLearning partner, VideoTile Learning
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3 interactive modules with end-of-module assessments
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Certificate issued on successful completion
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Instant access — start your training today
Problem Solving in a Workplace
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CPD Approved
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Study Method — 100% Online
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Duration — 30 minutes
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Certificate on Completion
Learning Objectives
By the end of this course, you will be able to:
Identify the main areas that can cause problems within the work environment.
Define discrimination and its relationship to the Equality Act 2010.
Recognise and understand the implications of time wasting in the workplace and how it
Identify the best ways to resolve situations and understand the benefits of conflict
This course is aimed at supervisors and managers that want to develop problem solving skills in the
This course can be sold to individuals who are doing the training for themselves or it can be pitched
CPD approval means that this course can be used by those that need to prove they are continually
Understanding why problems occur and having the tools to solve common problems quickly will
For candidates specifically interested in developing resilient teams our Developing Teamwork course
For candidates new to management roles Managing Meetings would be a great next step although
Course Modules
This course is made up of 3 modules:
Introduction and People Problems
Problems With Tasks
Successful Resolutions
Assessment: Each module ends with a multiple-choice assessment. You must achieve a pass mark of 70% to progress to the next module.
Certification: On successful completion, you will receive a certificate confirming your achievement.
How long does the Problem Solving in a Workplace course take?
The course takes approximately 30 minutes to complete. It is entirely self-paced, so you can fit it around your work schedule.
Is this course fully online?
Yes. The course is 100% online and can be accessed on any device with an internet connection. There is no need for classroom attendance.
What certificate will I receive?
On successful completion of the Problem Solving in a Workplace course, you will receive a downloadable certificate that you can share with your employer as evidence of training.
What is the pass mark?
Each module has a 70% pass mark which must be achieved before progressing to the next module.
Who is this course for?
This course is suitable for managers, supervisors, and team leaders who have responsibility for health and safety in their workplace
Can I buy this course for my team?
Yes. We offer group enrolments and volume discounts for teams of five or more. Contact us at info@yorkgreen.uk or book a call to discuss your training needs.
What are the technical requirements?
The course is browser-based — no software installation needed. You will need an up-to-date web browser, a stable internet connection (3Mb+), and 1GB+ RAM.
+ Ready to Get Started?
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Invest in your team's competence with the Problem Solving in a Workplace course. Enrol online today and start immediately, or speak to York Green to discuss group bookings, learning packages, or how this course fits alongside your wider training programme.